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Improving the cancer system – with feedback from patients

No one experiences the cancer system like a person going through that system. That’s why, since 2004, Cancer Care Nova Scotia has been surveying patients for their insight and their suggestions.

“It is important for us to understand what is working well in the cancer system and what needs to be improved,” says CCNS Quality Manager Jill Petrella.

“Ultimsurvey 2010ately,” she adds, “the goal is to improve patient outcomes.”

The CCNS survey, which is now conducted every two years, is part of a national initiative to enhance cancer care. Patients who have had active treatment in the six months, prior to the survey, are randomly selected. In 2009, the most recent survey year, more than 1400 Nova Scotians were invited to participate. Sixty per cent – a high response rate – said yes.

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