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Listening to patients
Organizations looking to improve their products or services recognize thJDemmonse value of asking customers for feedback to understand the current experience and improve upon it. Cancer Care Nova Scotia is no exception. Reaching out to patients, to ask about their experiences and suggestions for improvement has been the way Cancer Care Nova Scotia has conducted business from the beginning. The Cancer Patient Family Network (CPFN) was established in 2001 as the key method to connect with patients to ask for their help in improving the cancer system.

Jillian Demmons, CCNS Patient Engagment Project Coordinator

Members contribute to program and policy development, participating in focus groups and committees, responding to surveys and reviewing and commenting on patient education materials. Now, after a decade in operation, current members of the Cancer Patient Family Network were asked to evaluate the Cancer Patient Family Network through a survey and focus groups. 
 

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